Being in the Home Care business, it is inevitable, that a simple call from a caregiver result in a Domino effect.
Remember that Saturday morning, when your caregiver canceled her shift 5 minutes after the shift’s starting time?
• The patient called,
• the caregiver called,
• family members called...
• Even if you managed to save the day, your client was probably still unhappy with how the issue was handled.
One small misstep in the workflow process can make a deep impact throughout your Homecare company.
You ensure the policies and procedures are in place, however when someone on your team does not follow-up, where does accountability fall short?
Imagine a system that makes the decisions, based on your protocols and directives…and catch those common missteps midstream, without error.
Let me introduce you to CuraCall!
At CuraCall, we keep home care connected with our Multi-Lingual Staff, managing your diverse patient populations with reliability and compassion, enhancing patient access and improving satisfaction.
It is our belief, CuraCall separates itself from the competition,
• by specializing in the home health industry
• informing clients about a missed workflow step
• and where process improvements can be initiated,
• based on over 25 years of management experience in this domain.
Furthermore, we developed everything from the back end, so the agent must only determine the callers need…. providing your callers with the highest level of customer service.
Our Business Intelligence Dashboard and reporting tools deliver data, in real-time that…
• Expands your Case Coordination Collaboration, reducing the average time of conflict resolution, improving patient outcomes, and raising productivity
• Increases your referrals, with quicker response times
• And analyzes the efficiency of your OnCall staff for evaluations, reducing your cost for 24-hour support
All while ensuring PHI through HIPAA Compliance.
CuraCall gives your OnCall Staff the information they need to improve workflows across the Home Care Agency… from the Contact Center to the Caregiver to the Patients bedside.
It involves everyone within your organization
• from Coordinators
• to Clinical Team
• to your Home Health Aides
• to Human Resources
• and Payroll Staff,
all accessed from a computer, tablet, or mobile device.
Our customized notifications and escalations deliver calls, determined by you…
• to ensure the Correct OnCall is reached
• While capturing the follow-up notes
• And providing the ability to Forwarding information, if further follow-up is needed.
No more emails unanswered,
no more calls lost in voice mail.
Now, all in one place, streamlined and documented for accountability, on every level.
Let CuraCall help you in your digital transformation journey, where automation and data-driven decision-making, takes a front seat ahead of manual errors and heuristic judgments...
Keeping your clients and staff happy,
Even when a Saturday morning didn’t go as planned.